SHIPPING POLICY
At Silver Art Handicraft, we carefully pack every order to help ensure that your handcrafted products reach you safely and in good condition.
This Shipping Policy explains our shipping and delivery procedures for orders placed through our website.
We currently provide shipping services within India only.
1. SHIPPING AVAILABILITY
Silver Art Handicraft currently accepts and delivers online orders to addresses located within India.
We do not currently offer international shipping.
Shipping availability may depend on the serviceability of the delivery address and the availability of our courier partners.
2. ORDER PROCESSING
Once your order and payment have been successfully confirmed, we begin processing your order.
Most standard products are prepared for dispatch after order confirmation. However, processing time may vary depending on:
Product availability
Order quantity
Product type
Packaging requirements
Customization requirements
Seasonal demand
Public holidays
For customized, handmade, or bulk orders, additional processing time may be required.
If there is a significant delay in processing your order, we may contact you using the contact information provided during checkout.
3. SHIPPING TIME
Estimated delivery time may vary depending on your location, courier service, product availability, and other circumstances.
The estimated delivery period, where available, may be communicated during checkout or after order confirmation.
Please note that delivery estimates are not guaranteed delivery dates.
Delays may occur because of:
Courier-related issues
Weather conditions
Public holidays
Festivals
Transportation disruptions
Incorrect or incomplete addresses
Remote delivery locations
High order volumes
Government restrictions
Circumstances beyond our reasonable control
We appreciate your patience in such situations.
4. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during the checkout process or communicated to the customer before order confirmation.
Shipping charges may vary depending on factors such as:
Delivery location
Order size
Product weight
Package dimensions
Number of products
Shipping method
Courier service
For certain promotional offers or orders meeting specified conditions, shipping may be offered at no additional charge.
5. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
Please carefully check the following before placing your order:
Full name
House/Flat/Building number
Street/locality
City
State
PIN code
Valid mobile number
Silver Art Handicraft will not be responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.
If a parcel is returned to us because of an incorrect address, incomplete address, unsuccessful delivery attempts, or failure to receive the shipment, additional shipping charges may apply if the parcel needs to be shipped again.
6. COURIER PARTNERS
Orders may be delivered through third-party courier and logistics partners.
Once an order has been handed over to the courier, delivery is subject to the courier company's operational processes and service availability.
We will make reasonable efforts to assist customers with delivery-related issues and provide available tracking information where applicable.
7. ORDER TRACKING
Where tracking is available, customers may receive tracking information through the contact details provided during checkout.
Tracking information may take some time to become active after the parcel has been dispatched.
Customers should use the tracking information to monitor the progress of their shipment.
8. DELIVERY ATTEMPTS
Courier partners may make one or more delivery attempts according to their applicable procedures.
Customers should ensure that someone is available to receive the parcel where required.
If delivery cannot be completed because the customer is unavailable, provides incorrect information, refuses the parcel, or otherwise prevents delivery, the courier may return the package to us.
Any additional delivery or re-shipping arrangements will be handled on a case-by-case basis.
9. DELAYED DELIVERY
While we make reasonable efforts to ensure timely delivery, Silver Art Handicraft cannot guarantee delivery by a particular date unless expressly agreed in writing.
Delivery may be delayed because of circumstances including:
Severe weather
Natural disasters
Transportation disruptions
Courier delays
Public holidays
Festivals
Government restrictions
Technical problems
High demand
Events beyond our reasonable control
If your order appears significantly delayed, please contact us so that we can assist you in checking the shipment status.
10. DAMAGED PACKAGE
We take reasonable care when packing our products.
Because our products may include delicate and handcrafted items, customers are advised to inspect the package and product carefully when received.
If the package appears visibly damaged at the time of delivery, where possible, please:
Photograph or record the condition of the outer package.
Keep the original packaging and shipping label.
Contact Silver Art Handicraft as soon as possible.
Provide photographs, videos, order details, and other information reasonably required to assess the issue.
Damage claims may be subject to verification and the applicable Refund, Return & Cancellation Policy.
11. WRONG OR MISSING ITEMS
If you receive an item that is incorrect, incomplete, or appears to be missing from your order, please contact us as soon as possible.
Please provide:
Order number
Product details
Photographs of the received package
Photographs of the product received
Any other information reasonably required by us
We will review the matter and take appropriate action in accordance with our policies and applicable law.
12. CUSTOM AND BULK ORDERS
Silver Art Handicraft accepts selected custom and bulk orders.
Our minimum custom-order quantity is:
25 Pieces
Custom and bulk orders may require additional production and preparation time because products may need to be manufactured, finished, inspected, and packed according to specific requirements.
Shipping arrangements, estimated timelines, charges, and other terms for custom or bulk orders may be communicated separately before production begins.
Customers are encouraged to confirm the required delivery date before placing a custom or bulk order.
13. HANDMADE PRODUCT CONSIDERATIONS
Many Silver Art Handicraft products are handcrafted and may require additional care during preparation and packaging.
Minor variations in finish, texture, pattern, dimensions, or weight may occur as a natural characteristic of handcrafted products.
Such variations do not necessarily indicate damage or a manufacturing defect.
14. PACKAGING
We make reasonable efforts to package products appropriately for transportation.
Depending on the product, packaging may include protective materials designed to reduce the risk of damage during shipping.
Customers should retain the original packaging until they have inspected the product and confirmed that it has been received in satisfactory condition.
15. DELIVERY TO REMOTE AREAS
Some remote, rural, restricted, or difficult-to-service locations may have limited courier availability or longer delivery times.
If a delivery location is not serviceable through our available courier partners, we may contact the customer to discuss available options.
If the order cannot reasonably be delivered to the provided address, the order may be cancelled and the applicable amount paid may be refunded, subject to our policies and applicable law.
16. REFUSED OR RETURNED SHIPMENTS
If a customer refuses delivery without an approved cancellation or return request, or if a shipment is returned because of customer-related reasons, additional shipping or re-shipping charges may apply where permitted.
Any refund, cancellation, or re-shipping decision will be handled according to our Refund, Return & Cancellation Policy.
17. SHIPPING FOR MULTIPLE PRODUCTS
If an order contains multiple products, the products may be shipped together or separately depending on product availability, packaging requirements, location, and logistics considerations.
If an order is shipped in multiple packages, the customer may receive separate tracking information.
18. CHANGES TO SHIPPING INFORMATION
If you need to change your delivery address after placing an order, contact us as soon as possible at:
silverarthandicrat.in@gmail.com
We will try to accommodate the request if the order has not yet been dispatched.
Once an order has been handed over to the courier, changes to the delivery address may not always be possible.
Any additional charges resulting from an approved address change may be the customer's responsibility where applicable.
19. SHIPPING AND REFUND POLICY
Shipping-related issues, returns, refunds, cancellations, damaged products, and replacement requests may also be subject to our Refund, Return & Cancellation Policy.
Customers are encouraged to review that policy before placing an order.
20. CONTACT US
If you have questions regarding shipping, delivery, tracking, or your order, please contact us:
Silver Art Handicraft
Email: silverarthandicrat.in@gmail.com
Country: India
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.
21. CHANGES TO THIS SHIPPING POLICY
Silver Art Handicraft may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, courier services, business practices, or applicable legal requirements.
Any updated version will be published on this page with a revised Effective Date.
We encourage customers to review this policy periodically.
SHIPPING POLICY SUMMARY
Shipping Area: India only
International Shipping: Not currently available
Custom Order Minimum: 25 pieces
Shipping Time: Varies by product and delivery location
Tracking: Provided where available
Shipping Charges: Displayed or communicated as applicable
Support Email: silverarthandicrat.in@gmail.com