PRIVACY POLICY
At Silver Art Handicraft, we respect your privacy and are committed to protecting the personal information you provide while using our website. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
Our website and services are currently available only within India.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. About Silver Art Handicraft
Business Name: Silver Art Handicraft
Country of Operation: India
Email: silverarthandicrat.in@gmail.com
Silver Art Handicraft manufactures and sells traditional handicraft and decorative products, including products made from materials such as silver, brass, copper, white metal, and silver-plated materials.
2. Information We Collect
When you browse our website, contact us, create an account, or place an order, we may collect certain information necessary to provide our services.
This information may include:
Full name
Billing and shipping address
Mobile/telephone number
Email address
Order and purchase details
Payment-related information required to process your order
Product preferences and enquiries
Information you provide when contacting our customer support
Website usage information, such as browser type, device information, and IP address, where technically collected
We only seek to collect information that is reasonably necessary for operating our website and providing our services.
3. How We Use Your Information
We may use the information collected from you for purposes including:
Processing and fulfilling your orders
Delivering products to your provided address
Confirming and communicating about your orders
Responding to enquiries and customer-support requests
Processing payments through applicable payment service providers
Providing information regarding your purchases
Improving our website, products, and services
Preventing fraudulent, unauthorized, or unlawful activities
Maintaining business and transaction records
Complying with applicable legal and regulatory requirements
Sending promotional or marketing communications where permitted and where applicable
We do not use your personal information for purposes unrelated to our legitimate business activities without an appropriate basis or your consent where required.
4. Payment Information
Payments may be processed through third-party payment gateways or service providers.
Silver Art Handicraft generally does not directly store sensitive payment credentials such as complete card numbers, CVV numbers, UPI PINs, or banking passwords on its own website.
Payment information is handled by the applicable payment service provider according to its own privacy and security practices.
You should never share your UPI PIN, card PIN, password, OTP, or banking credentials with anyone claiming to represent Silver Art Handicraft.
5. Shipping and Delivery Information
To deliver your order, we may need to share necessary information, such as your:
Name
Shipping address
Mobile number
Order details
with delivery partners, courier companies, logistics providers, or other service providers involved in fulfilling your order.
Only information reasonably necessary for delivery and related services should be shared.
6. Cookies and Similar Technologies
Our website may use cookies or similar technologies to improve your browsing experience and website functionality.
Cookies may help us:
Remember certain preferences
Maintain shopping-cart functionality
Understand website usage
Improve website performance
Provide a smoother browsing experience
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.
7. Sharing of Personal Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business, including:
Payment service providers
Courier and logistics partners
Website hosting and technology providers
Customer-support service providers
Professional advisers, where reasonably required
Government authorities or law-enforcement agencies where legally required
We aim to ensure that information shared with service providers is limited to what is reasonably necessary for the relevant purpose.
8. Data Security
We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
You are also responsible for maintaining the security of your account credentials and for not sharing passwords, OTPs, PINs, or other confidential information with others.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Completing transactions
Providing customer support
Maintaining business and accounting records
Resolving disputes
Preventing fraud or misuse
Complying with applicable legal obligations
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
10. Your Privacy Rights
Subject to applicable Indian laws and regulations, you may have rights concerning your personal information, including rights to:
Request information about personal data held by us
Request correction of inaccurate or incomplete information
Request deletion of personal information where applicable
Withdraw consent where processing is based on consent, subject to applicable limitations
Raise a privacy-related complaint or concern
To exercise an applicable privacy right, please contact us using the email address provided below.
We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access.
11. Children's Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children where such collection is not permitted under applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
12. Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites, payment providers, social-media platforms, courier services, or other external services.
These third parties may have their own privacy policies and terms of use.
Silver Art Handicraft is not responsible for the privacy practices, content, or security of third-party websites or services.
We recommend reviewing their respective privacy policies before providing personal information.
13. Marketing Communications
Where applicable, we may use your contact information to communicate with you about our products, offers, updates, or services.
You may request to stop receiving promotional communications by contacting us or by using an available unsubscribe option in the communication.
Please note that you may still receive essential transactional communications, such as order confirmations, shipping updates, or important service-related messages.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable legal requirements.
Any updated version will be posted on this page with a revised Effective Date.
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Silver Art Handicraft
Email: silverarthandicrat.in@gmail.com
Country: India
We will make reasonable efforts to review and respond to privacy-related enquiries within an appropriate timeframe.
16. Consent
By using our website, submitting information, or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, to the extent permitted by applicable law.
Silver Art Handicraft
Crafting Tradition with Trust