Refund, Return & Cancellation Policy
Welcome to Silver Art Handicraft. We take pride in manufacturing and supplying handcrafted products with attention to quality, design, and finishing.
This Refund, Return & Cancellation Policy explains the conditions under which orders purchased through our online store may be cancelled, returned, replaced, or refunded.
By placing an order with us, you acknowledge and agree to the terms described below, subject to your rights under applicable law.
1. General Return Policy
We carefully inspect products before dispatch. If you receive a product that is damaged, defective, incorrect, or materially different from the product/specifications agreed at the time of purchase, please contact us as soon as possible.
For regular retail orders, return requests should generally be submitted within 48 hours of delivery.
The product should remain unused and, wherever possible, be returned with its original packaging and accessories.
Return eligibility may depend on the nature of the issue and our verification of the claim.
2. Damaged Products
If your package or product arrives damaged:
Take clear photographs of the outer packaging and product.
Record a short unboxing video whenever possible.
Contact us within 48 hours of delivery.
Provide your order number and photographs/videos showing the issue.
After reviewing the claim, we may offer an appropriate resolution, which may include replacement, repair, or refund, depending on the circumstances and availability.
3. Incorrect or Defective Products
If we send an incorrect product or the product has a manufacturing defect, please contact us immediately.
After verification, we will work with you to provide an appropriate resolution, which may include replacement, repair, return, or refund as applicable.
4. Products Not Eligible for Return
Unless required by applicable law, the following may not be eligible for return due to their nature:
Custom-made products
Personalized or specially engraved products
Products manufactured according to customer-specific specifications
Products that have been used, altered, damaged, or modified after delivery
Products returned without the required information or outside the applicable return period
This exclusion does not limit any rights a customer may have where a product is defective, incorrect, or otherwise covered by applicable consumer law.
5. Custom Orders
Silver Art Handicraft accepts custom manufacturing orders with a minimum order quantity of 25 pieces.
Because custom products are manufactured specifically according to the customer's approved requirements, custom orders generally cannot be cancelled or returned once manufacturing has started, except where applicable law provides otherwise or where the issue is attributable to us, such as a manufacturing defect or failure to supply the agreed specifications.
Before production begins, customers should carefully confirm:
Product design
Quantity
Dimensions
Material
Finish
Customization
Engraving/branding, where applicable
Packaging requirements
Delivery details
Once the specifications are approved and production has started, changes may not be possible or may result in additional costs.
6. Order Cancellation
For regular retail orders, cancellation requests should be submitted as soon as possible.
An order may be cancelled only if it has not yet been processed, manufactured, customized, packed, or dispatched, subject to applicable law.
Once an order has entered manufacturing, customization, or dispatch, cancellation may no longer be possible.
For custom orders, cancellation terms will depend on the stage of production and the specific agreement confirmed with the customer.
7. Refunds
If a refund is approved, the refund will normally be processed through the original payment method or another appropriate method agreed with the customer.
The amount and timing of the refund will depend on the reason for the refund, the condition of the returned product where applicable, and the payment provider's processing time.
Where a refund is accepted, we will communicate the applicable refund amount and process to the customer.
8. Return Shipping Costs
Where the return is required because we supplied an incorrect, defective, or materially different product, we will communicate the applicable return-shipping arrangement.
For returns requested for reasons other than an issue attributable to Silver Art Handicraft, return shipping costs may be the customer's responsibility, where permitted by applicable law and the applicable order terms.
Any applicable return-shipping charges will be communicated clearly before the return is processed.
9. Exchange or Replacement
Where appropriate and available, we may offer a replacement instead of a refund for an eligible defective, damaged, or incorrect product.
Replacement availability may depend on product availability, manufacturing requirements, and the nature of the issue.
10. Bulk Orders
bulk orders may be subject to separate terms agreed before order confirmation.
Customers placing bulk orders should verify product specifications, quantity, material, finish, pricing, and delivery requirements before confirming the order.
Custom bulk orders are subject to the minimum order quantity of 25 pieces and the custom-order terms stated above.
11. Delivery Issues
If your order is delayed, lost, damaged during delivery, or otherwise affected by a shipping issue, please contact us promptly with your order details.
We will coordinate with the relevant shipping provider where necessary and work toward an appropriate resolution.
Nothing in this policy limits any rights or remedies available to consumers under applicable law.
12. How to Request a Return or Refund
To request a return, replacement, cancellation, or refund, contact us with:
Order number
Customer name
Contact number
Date of delivery
Product name
Reason for request
Photographs/videos, where relevant
Our team will review the request and communicate the next steps.
13. Policy Changes
Silver Art Handicraft may update this policy from time to time to reflect changes in our business practices or applicable legal requirements.
The latest version will be published on this page with the updated date.
14. Contact Us
For questions regarding returns, refunds, cancellations, or custom orders, please contact:
Silver Art Handicraft
Email: silverarthandicraft.in@gmail.com
Phone/WhatsApp: 9837209636 , 7900209637
Business Address: Laxmi talkies gali behind komal complex , hathras , uttar pradesh
Our Commitment
At Silver Art Handicraft, our goal is to provide customers with quality handcrafted products and dependable service.
Crafted with care. Built on trust.